![]() ![]() Once the Floor and Décor receive your product, the return will be processed within 36 – 48 hours.You will have to bear the shipping cost for these returns.The FedEx shipments should also be packed in a way that they do not break or get damaged during transportation.If the products are not secured properly, the truck will not pick it up. For LTL shipped products, you have to put them or shrink-wrap them to the pallet.Any order returned without the return authorization are subject to a 10% fee for restocking.Once you have got the Return Merchandise Authorization, pack the products so that they can be ready for shipment.They will also help you with all the other shipping instructions. While talking with the customer care, keep your receipt with you and provide them with the order number.For this call the customer care at 87 between 7 am to 11 pm from Monday-Thursday, 7 am to 9 pm on Fridays, 8 am to 9 pm on Sundays and 9 am to 6 pm on Sundays. You will need a Return Merchandise Authorization to ship back the products.The refund will be processed within 7 business days depending upon the payment method.įor the online purchases, you will have to ship back the products to the same destination from where it was shipped or to a Floor and Décor store.Once all the formalities are taken care of, you will be given a receipt and will also be sent an email with the refund confirmation.Floor and Décor employee will assist you with your return and will review the product as well as your receipt. ![]() In case you do not have the receipt, you will have to take a valid photo ID proof.
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